Find answers to common questions about Velora Chics orders, shipping, returns, sizing, payments, and customer support.
Shopping & Products
What does Velora Chics sell?
Velora Chics sells women’s fashion products, including blouses, shirts, jackets, vests, pants, and trousers.
Are product colors exactly the same as the photos?
We try to display colors accurately, but colors may vary slightly due to screen settings, lighting, photography, and production differences.
How do I choose the right size?
Please review our Size Guide before placing an order. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Shipping
Which country do you ship to?
We currently support standard shipping to the United States.
How much is shipping?
Our standard shipping fee is USD $9.99 per order. This fee is charged once per order, not per item, unless a different shipping option is shown at checkout.
How long does shipping take?
Estimated delivery time to the United States is approximately 12–15 business days after shipment.
Do you offer free shipping?
No. We currently charge a flat standard shipping fee of USD $9.99 per order.
Will I receive tracking information?
Yes. Once your order ships, you may receive a shipping confirmation email with tracking information.
Returns & Refunds
Do you accept returns?
Yes. Eligible items may be returned within 30 days after delivery. Items must be unworn, unwashed, unused, and in acceptable return condition.
Who pays for return shipping?
Customers are usually responsible for return shipping unless the item is damaged, defective, or incorrect due to our error.
Is the USD $9.99 shipping fee refundable?
The original USD $9.99 standard shipping fee is generally non-refundable unless the return is caused by our error, such as a damaged, defective, or incorrect item.
Payments
Are payment details secure?
Yes. Payments are processed through secure third-party payment providers. We do not store your full credit card information on our website.
What name will appear on my payment statement?
Your payment statement may show RICHARD A. H. MORRIS LIMITED, Velora Chics, or the name of our payment processor.
Still Need Help?
Email: [email protected]
Phone: +44-71779784180