This Shipping Policy explains how Velora Chics processes, ships, and delivers orders placed on our website.
Sanctioned Countries and Restricted Regions
Due to applicable international sanctions, export control regulations, trade restrictions, and compliance requirements, we do not offer shipping, sales, or services to certain sanctioned countries, territories, or restricted regions.
Restricted destinations include, but are not limited to: Iran, Syria, North Korea, Cuba, Russia, Belarus, Venezuela, Myanmar, Haiti, Somalia, Yemen, Zimbabwe, Liberia, the Central African Republic, the Democratic Republic of the Congo, as well as the Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson regions of Ukraine.
Orders placed from, shipped to, or associated with any restricted country, territory, or region may be cancelled at our sole discretion. If we determine that an order may violate applicable sanctions, export control laws, or payment compliance requirements, we reserve the right to refuse service, cancel the order, and issue a refund where applicable.
Customers are responsible for ensuring that their purchase and delivery address comply with all applicable laws, regulations, and trade restrictions. We may update this restricted destination policy from time to time to remain compliant with applicable legal and regulatory requirements.
Supported Shipping Country
Velora Chics currently supports standard shipping to the All countries except those subject to sanctions..
| Shipping Country | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| All countries except those subject to sanctions. | USD $9.99 per order | Approximately 12–15 business days after shipment |
Important: Velora Chics does not currently advertise free shipping. The standard shipping fee is USD $9.99 per order.
Order Processing Time
Most orders are processed within 1–3 business days after payment has been successfully received.
Processing includes order verification, product preparation, quality check, packaging, and handover to the shipping carrier. Orders are usually not processed on weekends or public holidays.
Shipping Fee
We charge a flat standard shipping fee of USD $9.99 per order.
This shipping fee is displayed clearly at checkout before payment is completed. The shipping fee is charged once per order, not per item, unless otherwise stated at checkout.
Estimated Delivery Time
Estimated delivery time to the All countries except those subject to sanctions. is approximately 12–15 business days after shipment.
Delivery time may vary slightly depending on the shipping carrier, destination address, weather conditions, holidays, customs inspection, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information.
Please allow 24–72 hours for tracking information to update after the package is handed to the shipping carrier.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, please contact us immediately at [email protected]. We will try to update the address before shipment, but we cannot guarantee changes once an order has entered processing or shipped.
We are not responsible for lost or delayed packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your tracking shows delivered but you have not received your package, please check your mailbox, porch, front desk, parcel locker, neighbors, or building reception first.
If you still cannot locate the package, contact the shipping carrier and then email us at [email protected] with your order number.
Shipping Support
Velora Chics / RICHARD A. H. MORRIS LIMITED
10 New Square, Lincoln’s Inn, London, United Kingdom, WC2A 3QG
Email: [email protected]
Phone: +44-71779784180